Key Information:
- Order Cut-Off Time: Orders placed before 16:00 (GMT) will be processed on the same day, while those placed after this time will be handled on the next business day.
- Order Processing Time: 1 - 2 business days (Monday - Friday)
- Estimated Shipping Time: 3 - 5 business days (Monday - Friday)
- Free Delivery: We provide free shipping on all orders within the United Kingdom.
Order Processing and Shipping Details
Upon placing your order, you will receive a confirmation email to acknowledge receipt and initiation of processing. The processing period usually spans 1 to 2 working days (Monday to Friday), subject to seasonal demand and order volume. Once your order is ready for dispatch, we will send a follow-up email containing tracking information so you can monitor your shipment.
After processing, your order will be shipped. Most deliveries are expected to arrive within 3 to 5 working days (Monday to Friday). However, shipping times may vary based on location, courier service availability, and external conditions affecting logistics.
We charge no costs for deliveries across the entire UK.
Potential Delays
If a delay occurs, we kindly ask you to allow an additional 3 working days (Monday to Friday) beyond the estimated delivery timeframe. Should your order not arrive within this extended period, please reach out to us at contact@parisianna.com, and we will promptly investigate and update you accordingly.
Order Cancellations
We understand that circumstances may change, requiring order cancellations. If you need to cancel your order, please contact us promptly at contact@parisianna.com. We will make every effort to cancel the order before processing and dispatch. However, once an order has entered processing or has been shipped, cancellations or modifications will no longer be possible. In such cases, our return process must be followed once the item is delivered.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, we sincerely apologize for the inconvenience. While we take great care in packaging and verifying orders before shipment, mistakes can happen. If you receive a damaged or incorrect item, please capture clear photos of the issue, including any packaging damage or defects, and email them to us at contact@parisianna.com. We will carefully review your case and ensure a replacement or the correct item is sent to you as soon as possible. Our goal is to resolve any issues efficiently and provide you with a positive shopping experience.
Business Information
Parisianna is operated by Codale Ecom Limited, a company registered in the United Kingdom.
Company Number: 16183315
D-U-N-S Number: 232804420
Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Customer Services Hours:
Monday to Friday, 9:00 - 17:00 GMT
Email: contact@parisianna.com
Phone Number: +447418352862