Return Policy
We strive to ensure that every customer is satisfied with their purchase. However, if you are not fully happy with your order, we offer a hassle-free return, refund, and exchange process to assist you.
Return Policy Overview:
- Return Window: Items can be returned within 30 days of delivery.
- No Restocking Fees: We do not charge any fees for returns.
- Refund Timeline: Refunds are processed within 7 days after approval.
- Return Shipping: Customers are responsible for the cost of return shipping.
This policy is subject to our Terms of Service.
Eligibility for Returns
To qualify for a return, the item must meet these conditions:
- It must be unused and in its original state.
- All tags, labels, and packaging should be intact.
- Returns will not be accepted for items damaged due to improper handling, misuse, or general wear and tear.
Returns requested after the 30-day period cannot be processed. To initiate a return, please contact us at contact@parisianna.com.
Steps to Return an Item
Step 1: Contact Us – At contact@parisianna.com with your order details, return reason, and supporting photos if needed. Unapproved returns may not be processed.
Step 2: Receive Return Instructions – Once approved, we will send return instructions, including the return address.
Step 3: Securely Package the Item – To prevent transit damage, use the original packaging if possible.
Step 4: Ship the Item – Customers bear the return shipping cost. A tracked shipping method is recommended.
Step 5: Refund Processing – Upon receiving and inspecting the item, we will process the refund.
Refund Process
After verifying the returned item, refunds will be issued to the original payment method. Please allow up to 7 days for the refund to reflect in your account. You will receive an email notification once the refund is processed.
Important Notes:
- No restocking fees apply.
- Original shipping fees are non-refundable.
- Refund processing time may vary depending on your payment provider.
Exchanges
If you wish to exchange an item for a different variant (size, model, etc.), follow these steps:
- Email contact@parisianna.com with your order details and exchange request.
- Once approved, return instructions will be provided.
- After receiving your return, we will process and dispatch the replacement.
Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@parisianna.com. We will try our best to accommodate your request, but if the order has already entered processing or shipping, cancellation is not possible. In such cases, you may return the item upon delivery following our return procedure.
Damaged or Incorrect Items
If you receive an item that is incorrect, defective, or damaged, we sincerely apologize for the inconvenience. Please follow these steps:
- Take clear photos showing the issue, including packaging if applicable.
- Email contact@parisianna.com with your order number and images.
- Once verified, we will provide a suitable resolution, such as a replacement or refund.
We take such concerns seriously and aim to resolve them promptly.
Business Information
Parisianna is operated by Codale Ecom Limited, a company registered in the United Kingdom.
Company Number: 16183315
D-U-N-S Number: 232804420
Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Customer Services Hours:
Monday to Friday, 9:00 - 17:00 GMT
Email: contact@parisianna.com
Phone Number: +447418352862